Thursday, 30 January 2020

Level 2 Service Desk Technician

The Company

Enlisting for an innovator in Melbourne's development industry, Robert Half Technology looks for an accomplished Level 2 Service Desk Technician. Situated in the CBD with ventures spreading over the Melbourne Metro region, there will be chances for specialized development inside this affectionate group Helpdesk Technician.


The Role 

A solid spotlight on client assistance and "delicate abilities" is important to effectively resolve Level 2 issues over a different scope of areas and colleagues. The Service Desk Technician is the principal purpose of contact for staff to get backing and support of the IT Infrastructure, including telephone frameworks, applications, AD, O365, Wintel and Audio-Visual gear. This incorporates yet isn't restricted to introducing, diagnosing, keeping up and updating work area equipment, telephones, and ICT peripherals to guarantee ideal workstation execution.

Functioning as a major aspect of the IT Services Team there will be a need to react to ticket accelerations from customers face to face, by telephone or through remote access.


Your Skills and Experience 

multi year's understanding as a Level 2 Service Desk Technician

Astounding relational abilities

Involvement with a quick paced condition

ITIL Foundation Cert

O365

Move outs to work area and slight customers

Trade

Promotion

LAN, WAN, VLAN

Involvement in ServiceNow

Remote Access

Some fundamental experience arranging switches and switches

A dedication to IT


About you 

You are very composed, a self-starter who can organize assignments in a quick paced work environment, and you have excellent critical thinking capacities. You have accomplished great experience to date and now you are prepared to make the following stride in your vocation.


What's on offer? 

Working in a prime CBD Location

An organization that really values the significance of the IT group

A possibility for progressing to a stable situation

Robert Half Ltd is resolved to rise to circumstance and we esteem assorted variety at our organization. We don't separate based on classes ensured under neighborhood law.

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