We cannot imagine the modern world without rapidly developing Internet technologies. What yesterday was beyond fantasy is already an integral part of life today. At the moment, the development of NLP technologies - artificial intelligence - is especially active and fast.
Virtual assistants (chatbots) are no longer real people and real interlocutors. Their main function is to be a reliable assistant in everyday work.
What are chatbots
Chatbots are modern virtual interlocutors, programs that imitate a conversation with a real person. The work is based on an artificial intelligence algorithm, and communication (direct interaction) usually takes place through an Internet chat.
The most used and popular are electronic assistants. They act as consultants for site visitors. Today, the functionality and versatility of chatbots is constantly expanding. Now such programs are personal assistants, their responsibilities include informing about the weather, currency trading, discounts, and booking air tickets, booking hotels and much more.
How chatbots were created
The first to create a chatbot was a professor at the American University of Technology, Joseph Weizenbaum. In 1966, he wrote the first bot, Eliza. Since then, the idea was picked up and improved even to this day.
Modern features of chatbots
The list of opportunities includes consulting on: computer engineer majors
health care;
jurisprudence;
insurance;
direct sales;
investment.
One of the popular functions of chatbots is an organizer, when the bot independently makes a schedule and offers several options for distributing time. Thus, the chatbot acts as a secretary, while saving time and money for its owner.
In the entertainment industry, chatbots are used as a virtual conversation partner or training program.
A more serious area of application is exchange chatbots. They analyze and track information on the trading floor and provide valuable advice to brokers.
Types and functions of chatbots
There are several types of chatbots:
Consultants - they communicate with a potential and a real client, answering all sorts of questions and giving full-fledged detailed consultations on typical issues.
Assistants - search for the specified information, and also quickly carry out its primary analysis.
Entertaining online bots - these mini-programs learn from messages left by users, and after some time they can replace a real interlocutor.
Business chatbots - the task of these programs is to optimize the productivity of work tasks, making them more efficient and less labor-intensive.
Business chatbots
Some examples of business products that automate communication between employees and customers are Bitrix24, Beesender, Blinger and LiveTex and SpyCat 2.0. They help to optimize work processes and increase labor productivity, as well as reduce the cost base. Thanks to chatbots, automation of routine processes goes to a new level - financial costs are reduced and work productivity increases. It is also convenient for the client, who receives information directly, without monitoring several communication channels for quick communication with representatives of business services.
How to make a chatbot yourself
There are several frameworks:
Beesender is a program for automating communication with employees and customers in large companies. The built-in constructor allows you to create chatbots without programming, publish them in three instant messengers and in a web chat on the site.
Wit.ai is a bot service that analyzes text messages and gives answers based on this;
Motion.ai is the simplest service for creating a chatbot;
Development prospects
Chatbots have appeared a long time ago, but they have become a fashion trend relatively recently. It is not yet clear how the market will develop in the future. Since the middle of 2017, a full-fledged chatbot revolution has already been in full swing - messengers and chatbots (virtual consultants) are pushing mobile applications out of the service market at a tremendous speed.
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