what is l2 uphold

Level of help shows a particular degree of specialized help with the all out scope of help that is given by a data innovation item, (for example, a product item) to its clients. Each organization concludes how to sort out its all out specialized help into levels and what to name them. A few organizations name their degrees of help essential and progressed. Others call them level 1, level 2, and level 3 or level A, level B, and level C. 

Normally, when a product client calls for specialized help, a level 1 professional attempts to address all inquiries, which may incorporate assistance with basic issues or general "how-to" questions. In the event that the inquiry is more intricate, the client is given to the level 2 expert. Level 2 inquiries may, for instance, manage progressed highlights and conceivable item bugs or disappointments. In the event that the level 2 professional can't help the guest, a level 3 specialist might be counseled either by the client or by the level 2 expert. Some examination and examination at this level may be required, which can require some investment. A few organizations offer certain  degrees of help just on an expense premise what is l2 support. 

In this article, I will clarify about the Software uphold designing function with my experience. I was a Level 2 and 3 help Engineer during my vocation. 

L1 — Level 1 

L2 — Level 2 

L3 — Level 3 

Ticket — Incident 

L1 uphold incorporates communicating with clients, comprehend their issue and make tickets against it. The ticket at that point directed to the important L2 uphold ( Integration uphold, Server and Storage uphold, and so forth … ). L1 uphold Engineers have fundamental information on item/administration and ability to investigate an essential issue like secret key reset, programming establishment/uninstallation/reinstallation. 

L2 uphold deals with the tickets which steered to them by L1( L2 uphold additionally can make tickets against any issue saw by them). They have more information, more involvement with illuminating related complex issues and can manage/help L1 uphold people work in investigating. In the event that the arrangement not gave at this level, at that point heighten to the L3. 

L3 is the last line of help and ordinarily include an advancement group which tends to the specialized issues. They are master in their area and handle the most troublesome issues. They do the code changes, explore and build up the answer for testing new or obscure issues.