The Unified CCX Administration Web Application uncovered REST APIs for arrangement, which can be utilized to direct all UCCX framework setups on Day 1 and Day 2. These arrangement APIs can be utilized to play out all unique framework arrangements and setup errands normally performed after establishment.
The accompanying graphs diagram the standard URL structure of the setup APIs and the run of the mill activities that are upheld cisco telephony.
CCX-Config-Restful-API
CCX-API-Operation
The ordinary progression of a substance's refreshing exercises should be:
1-Retrieving all cases of the element
2-Choose the case to be changed and get the occurrence Id
3-Retrieve the data on the particular example, utilizing the case Id of the element
4-Make the necessary changes to the element payload
5-Update the particular substance utilizing the refreshed element payload
A portion of the instances of what Configuration/Administration APIs can be utilized to assemble are:
Progressed Campaign Management
Specialist Reskilling
Ciscco-Finesse-Integration
Artfulness
Artfulness offers REST APIs for voice call control and state organization of specialists. Regarding the Unified CCX Engine, Finesse utilizes the CTI Protocol. Artfulness is co-inhabitant with UCCX in a Unified CCX arrangement, which implies it is a part of the Unified CCX installer.
The clients will be freethinker of the CTI convention when utilizing the Finesse REST APIs. The REST APIs theoretical all call control tasks and specialist state the board exercises customarily directed utilizing CTI messages.
Facebook-Messenger-Integration
SocialMiner
Cisco SocialMiner capacities as the purpose of passage for visit and email directs in a UCCX arrangement. It handles the visit and email media stream to the customer who dispatched the talk or email from the specialist work area.
SocialMiner shows REST APIs that can be utilized for UCCX web talk custom web clients.
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