Sending Cisco Unified Contact Center Enterprise (DUCCE) v11 is a 5-day teacher drove Cisco preparing program introduced via preparing accomplices to framework architects and clients who will be associated with everyday cooperation with the Cisco Unified Contact Center Enterprise (CCE) item. This course will give you a comprehension of the Cisco Unified CCE sending abilities, measures, adaptation to internal failure, establishment, and fundamental investigating. You will achieve this by introducing the Cisco Unified CCE programming and presenting Cisco Unified CCE investigating instruments.
Learn more by perusing extra data underneath about sending Cisco Unified Contact Center Enterprise, and begin with this Cisco CCM instructional class from Sunshine Learning and Tenchnologies to additional your arrangement and skill with this Cisco item!
Cisco Training
Essentials
The information and abilities that the student ought to have prior to going to this course are as per the following:
• The student is required to have gone to the Administering Cisco Unified Contact Center Enterprise course and have a solid information on Microsoft Windows Server 2003 and Active Directory.
Course Objectives
After finishing this course, the student will have the option to meet these general targets:
• Demonstrate a general comprehension of the Cisco Unified CCE framework, cycles, and its current circumstance
• Install and arrange a Cisco Unified CCE framework
• Create directing choices utilizing an outer SQL information base and an Application Gateway
• Install and arrange Cisco Outbound Option
• Install and use Cisco Support Tools, Cisco Analysis Manager, and Cisco Unified Intelligence Center
Course Content
1Cisco Unified Contact Center Enterprise Overview
2Cisco Unified Contact Center Enterprise Component Architecture
3Installing Cisco Unified Contact Center Enterprise
4Database and Application Driven Routing Options
5Installing Cisco Outbound Option
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