Work area upholds level 1 expected set of responsibilities

Expected set of responsibilities 

Essential Skills: What is desktop support

• Should have insight into Desktop/Desk side help/Windows experience (Windows Based) 

• Should have involvement with working in big business call focus climate. 

Give equipment/programming/network issue determination/goal through phone/email/visit for client's end clients 

• Coordinate and oversee associations with merchants and care staff that give equipment/programming/network issue goal. 

• Administer and give User account provisioning. 

• 1-2 years help work area, client care, and backing involvement in critical thinking including equipment, programming, and organizations. 

• Phone uphold experience important. 

• ITIL information on V2 or V3. Particularly on Service Desk, Incident, Problem, and Change Management 

• Technical helpdesk or specialized call place experience is important. 

• Disciplined, deliberate critical thinking aptitudes required. 

• Hands-on work involvement in the accompanying: 

• Windows Operating frameworks 

• Clients: Windows7, Windows Vista, Windows XP, Windows 2000 

• Servers: Windows 2000, Windows 2003, Windows 2008, 

• Knowledge of Active Directory, Exchange 2003/2007 

• ITSM tagging apparatuses, for example, Remedy, HP Service Center, Peregrine Service Center